Managing Conflicts of Interest
Web Series

The practical strategies and structures to identify and manage conflicts of interest

Recorded 28 October & 4 November 2020

Individual Recording

FPA accreditation: 22911
Total CPD hours: 2.75
2.75 Professionalism & ethics

A practical approach to mitigating risk
How to identify and rectify potential breaches
How to simplify complex arrangements involving property

Managing conflicts of interest is critical for any adviser.

The Managing Conflicts of Interest Web Series will help you not only identify conflicts of interest but the strategies and structures to manage your arrangements within the confines of the Corporations Act and the FASEA Code of Ethics (all in a commercially viable way).

Under the FASEA Code of Ethics, advisers must not advise, refer or act in any other manner where you have a conflict of interest or duty. But what does that really mean in practice?

We’ll work through a series of practical case studies and clearly demonstrate what can be done, what can’t be done, and why.

  • Webinar 1: Conflicted commissions, fees and referral arrangements
  • Webinar 2: Conflicted Remuneration

This is an essential web series for any adviser.

Member Recording 
Individual Recording
Office Recording

What we cover

This essential web series delivers the practical strategies and structures to identify and manage conflicts of interest:

Webinar 1: Conflicted commissions, fees and referral arrangements

Advisers typically generate their revenue from asset based fees, fee for service, or a combination of both. We look at the issues across the various arrangements, highlight the problems areas and identify what you need to be doing right now to resolve them. 

The Managing Conflicts of Interest Web Series delivers the solutions and structures for how you need to manage your commissions, fees and referral arrangements. 

  • A pathway to identifying conflicts of interest in your existing structures
  • Corporations Act v FASEA Code of Ethics – the different treatment of conflicts
  • How to charge fees and receive commission AND comply with the Code of Ethics in a commercially viable way
  • Asset based fees – the advice recommended might be exactly what the client needs and has agreed to but what about the fee? What you need to tell the client (and document) to comply with the Code of Ethics
  • The expectations of flat fee arrangements
  • How to manage and maintain referral arrangements and comply with the FASEA Code of Ethics
  • The structures that work in practice

Reference notes included.

Webinar 2: Conflicted Remuneration

From 1 January 2020, employed financial advisers can no longer be paid a variable bonus or receive a share of profit that is linked to the revenue they generate without breaching the FASEA Code of Ethics.

So how do you incentivise staff?

  • FASEA Code of Ethics and remuneration – what you can and cannot do!
  • How to develop remuneration strategies for financial advisers that are linked to revenue that comply with the FASEA Code of Ethics
  • How to develop staff incentives including bonus and profit share arrangements that comply with the FASEA Code of Ethics
  • Practical examples of how to build a Financial Advisers remuneration package, including how to manage, measure and define salary, plus performance incentives
  • Using a Balanced Score Card approach to incentivise support staff

Reference notes included

Our Presenter

Conrad Gilbert
Professionalism and Ethics Adviser, 
Knowledge Shop

CFP, Dip FP, B Comm, Grad Dip RS, MBA

Conrad has spent his career working in and exploring financial advice and now brings the practical and technical together in his role with Knowledge Shop. Conrad works with accountants and advisers to navigate the practical impact of the new financial services regime on them, their practice and their clients.

A sessional academic at Griffith University, Conrad held senior executive roles with national financial planning networks and was a former financial advice specialist with BT and Cooper Reeves.

Conrad holds an MBA from the University of Qld, a Bachelor of Commerce from Griffith University and a Diploma of Financial Planning (DipFP) with Deakin University.

Conrad 270
Conrad Gilbert
Professionalism and Ethics Adviser, Knowledge Shop




$250 Member
$285 Non-member




$625 Member*
$715 Non-member*


*The office rate applies per office location (maximum 10 participants per office location). The PD points for all attendees will be recognised - multiple links at same location if required. We will contact you for the names of your team once you have registered as an office.


How to access the recording

  1. Knowledge Shop members, access your discounted pricing by logging into the Knowledge Shop member website and registering. More on membership.
  2. For Individuals:
    • Register and we will email you your access details to Knowledge Shop's IQ platform (generally within 24 - 48 hours).
    • Your recording and any successive recordings you purchase will display on your personal profile.
  3. For Offices (access for up to 10 individuals from the same firm): 
    • Register and we will contact you to organise login details for your nominated staff members (generally within 24 - 48 hours).
    • You can also nominate a supervisor from your firm who will be able to see who has completed the webinar and where applicable, their quiz scores.
  4. Your recording will be available for 3 months from the date of purchase and can be viewed as many times as the registered person likes within those 3 months. Once watched, your PD hours will be recorded on the personal profile of the participant. 


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All registrations to Knowledge Shop events are subject to our terms and conditions which include a cancellation policy. No refunds are available for webinar recordings once the Knowledge Shop IQ platform has been accessed.  Refunds are only possible if the webinar recording has not been accessed.